Terms & Conditions

Please read through the Terms and Conditions outlined below.

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General

ALL RATES ARE IN AUSTRALIAN DOLLARS, INCLUDE GST & ARE VALID UNTIL 31ST MARCH 2025.

All trips and activities, prices and schedules are subject to change Included in the total cost is the jetty tax, GST and Environmental Management Charge (EMC).

  • CHILD POLICY 
    4 years to 14 years inclusive. Infants 0-3 years are free of charge but must be included when booking. All guests under the age of 16 must be accompanied by an adult.
  • FAMILY POLICY
    2 adults (+15 years) & 2 children. Family rates do not apply to group bookings.
  • GROUPS - TOUR LEADER POLICY 
    1 x FOC bona fide guide / language assistant per 15-30 paying customers, 2 x FOC bona fide guides for groups of 31+ pax.

CHRISTMAS DAY 
Big Cat Green Island Cruises will not be operating on 25th December 2024.

No responsibility will be accepted for loss of personal items while on tour. Guests are urged not to bring valuable items Please notify our reservations teams of any special dietary requirements upon booking.

Cancellation

A cancellation fee of 100% will apply if less than 24 hours notice is given prior to departure. Some services may be cancelled or modified as a result of weather/ tidal conditions or other unforeseen circumstances. In the rare event that Big Cat Green Island Cruises needs to cancel, the guest will be provided with an alternate day or travel, offered another Reef Unlimited product, or a full refund.

Optional Activities

Snorkel Safari and Snorkel Experience are available on full day 9am & 11am services only Certain medical conditions and some medications may exclude individuals from participating from optional in-water activities Minimum age for Snorkel Safari & Snorkel Experience is 6 years. All children (4-14 years) are to be accompanied by a paying adult.

Environmental Management Charge (EMC)

Inclusive in all marine cruise rates, the Environmental Management Charge is vitally important to the management of the Great Barrier Reef Marine Park and World Heritage Area.

Payment Terms

CONTACTS

RESERVATIONS & ENQUIRIES

FIT
Available from 8am to 6pm, daily.
Email: info@greenisland.com.au
Phone: +61 7 4031 4007

CHARTERS & GROUPS
Available from 9am to 5pm, Mon-Fri. Please complete this link for all charter and group enquiries.

ADMINISTRATION & ACCOUNTS

PAYMENT DETAILS

  • Account holders: payment required in full strictly within 30 days of invoice
  • Non account holders: payment / cleared funds required in full prior to day of travel.

Please note: credit cards surcharges apply.
Nett rates displayed on the rate sheets are applicable everyday, except for Christmas Day and are strictly confidential. 

ACCOUNT DETAILS
Please identify payment with booking number or name & date of travel
Account name: J&J Wallace (Project) Pty Ltd, Trading as
Big Cat
Institution: Commonwealth Bank Australia
BSB: 062-000
ACC: 20907183

BIG CAT GREEN ISLAND CRUISES
J&J Wallace (Projects). PO Box 7577, Cairns, QLD 4870 Australia  ABN: 31 010 731 567
Full terms & conditions please visit
 our website.